Their Microsoft Account security settings for a recovery key: Have them go to Opens a new window and see if there is a Bitlocker recovery key saved there.The BitLocker setup GUI will make you add at least one recovery option such as save to a removable drive or print the code unless one of the other options has already been selected via policy or settings the only way to not save the recovery key anywhere is to setup bitlocker through the command line manage-bde and not take a copy of the Recovery Key when it prints it to the screen and tells you to keep it in a safe place (don't do that).Īssuming that this isn't a corporate device setup for them with appropriate policies (which I assume you would know), and they haven't enrolled it in Intune (check there if it is possible they have self-enrolled), then you need to ask them to check: ![]()
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